Effective Date: 04-23-2026
Welcome to Top Notch Tree Care. These Terms and Conditions govern your use of our website (topnotchtreeavl.com) and the tree care, removal, and landscaping services we provide. By requesting an estimate, scheduling a service, or using our website, you agree to be bound by these terms.
Please read them carefully before hiring us for your project in Asheville, NC, and the surrounding areas.
Validity: All written estimates and quotes are valid for thirty (30) days from the date of issue.
Hidden Conditions: Estimates are based on visual inspections. If unforeseen conditions arise once the work begins (e.g., hidden metal or concrete inside a tree trunk, undisclosed underground utilities, or excessive rock during stump grinding), additional charges may apply. We will always communicate with you before proceeding with work that alters the original quote.
Tree work is highly dependent on weather conditions. Because we operate in the Blue Ridge Mountains where weather can be unpredictable, Top Notch Tree Care reserves the right to reschedule any project due to high winds, heavy rain, lightning, snow, ice, or saturated soil conditions that make the work unsafe or risk severe damage to your property.
To ensure a safe and efficient project, the property owner agrees to the following:
Property Lines and Permissions: You are responsible for ensuring that all trees to be serviced or removed are legally yours, and you have obtained any necessary neighbor permissions, HOA approvals, or City of Asheville tree removal permits.
Worksite Access: You must provide clear access for our crews, trucks, cranes, and specialized equipment.
Site Preparation: Please remove all vehicles, patio furniture, potted plants, yard decorations, and pet waste from the designated work zone and drop areas prior to our arrival. Keep all pets and children inside during the duration of the job.
Underground Lines: Top Notch Tree Care is not responsible for damage to unmarked or undisclosed underground utilities, including but not limited to irrigation systems, invisible dog fences, septic fields, landscape lighting cables, or custom drainage pipes.
Heavy Equipment: While we use specialized equipment and take every precaution to protect your property, tree removal requires heavy machinery. We are not liable for cracking or damage to driveways, sidewalks, or standard landscaping resulting from the necessary weight of our trucks and cranes.
Unless explicitly stated in your written estimate, tree removal does not automatically include stump grinding or hauling away the wood. If stump grinding is contracted, we will grind the stump to the standard depth (usually 4-6 inches below grade). The resulting wood chips and dirt mound will be left on-site to backfill the hole unless debris removal is specifically included in your quote.
Payment is due in full upon completion of the agreed-upon services unless otherwise stated in writing.
We accept cash, check, and major credit cards.
We require at least 48 hours’ notice if you need to cancel or reschedule your service. Cancellations made with less than 48 hours’ notice may be subject to a cancellation fee, particularly if crane rentals or specialized equipment have already been mobilized.
Top Notch Tree Care reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted to our website with an updated “Effective Date.”
If you have any questions or concerns regarding these Terms and Conditions, please reach out to our team:
Top Notch Tree Care 456 Mountain View Road Asheville, NC 28805 (828) 555-0198 stephen@topnotchtreeavl.com
